Terms and Conditions

Client information is confidential and written authorisation is required to release any information.

We will gain client consent before referring you to other health professionals, if we feel it is beneficial to your health.

ALL clients are required to complete an online health questionnaire  BEFORE every appointment. 

We do NOT double book appointments

Please reschedule session if more than 15 minutes late (exceptional circumstances will be considered).

Clients can cancel or reschedule their appointments online for a full refund of their deposit up to  48 hours prior to their appointment.

New clients are required to leave 100% deposit when booking. If they fail to attend, a 50% charge will be applied. 

A full payment will taken when booking  30 minute   appointments.  A 50% deposit will be taken on 60 minute appointments.  

Please turn your mobile phone to silent/off during your therapy session.

Your therapist will advise appropriate (if any) items of clothing to remove at the start of your appointment.

You will be draped in towels to preserve your modesty so only the areas to be treated  be exposed.

The surfaces and couch in the therapy room are cleaned with antibacterial clinical wipes after every client.

All linen used is changed after each client and laundered at high temperature daily.

You may end the session at any time for any reason.

Inappropriate behaviour (aggression,  abusive,sexist or racist comments)WILL NOT be tolerated and WILL be reported.