Frequently Asked Questions

Yes. all clients receive an email confirmation when they book,  reschedule or cancel an appointment.

Yes.  We send an online health questionnaire to all clients to be completed before each appointment.  

This is to ensure we provide the best care and keep the health and safety  of you and our colleagues in mind.

Please reschedule if you are unwell and follow current guidance on self-isolating if you have any covid-19 symptoms.  If you have any contagious skin infections, please reschedule until resolved. 

Dress comfortably when you come for your appointment, we request that male clients should wear close fitting boxer shorts/running shorts and female clients wear comfortable underwear. Normal bras are preferable to sports bras as they are easier to work around.

Yes. Towels are provided for your comfort and discretion.  The therapist will leave the room whilst you undress; as appropriate to your chosen therapy, and make yourself comfortable.  A covered box is provided for your clothing/belongings. 

Only shoes and socks/tights need to be removed for reflexology.  

Simply remove spectacles/jewellery/watch for seated acupressure massage.   

Once the session is finished, the therapist will leave the room and allow you time to dress.

Yes., if deemed necessary. Following government guidance  (living safely with  with respiratory infections, including coronavirus - COVID-19 )  and professional advice from STA and FHT; disposable, single use face masks will be worn  if a client is deemed to be a higher risk of a becoming severely ill with Covid-19. Effective hand hygiene is routinely performed between all clients . The therapy room is cleaned , linen  replaced and ventilated between clients.

The massage couch currently in use has a maximum working  weight of up to : 396lbs/180kg/28 stone .

The seated massage chair has a maximum working weight of:   450lbs/204kg/31 stone 

Yes. All gift certificates have a 12 month expiry from date of purchase. They are NOT valid after this period.